Find answers about orders, delivery, returns and payments.
All articles
Frequently Asked Questions
Hi, How can I help you? Search for your answer in these categories
Can I change or cancel my order?
Can I change or cancel my order?
Yes. If your order has not yet entered preparation or production, please contact us as soon as possible. Once an order has been prepared, personalized, or shipped, cancellation may no longer be possible.
Can you exchange items?
Can you exchange items?
Yes, eligible items can be exchanged within 14 days of delivery. Return and reshipping costs are the customer's responsibility.
For rings, please check your size carefully before ordering to avoid additional shipping costs.
Earrings cannot be exchanged for hygiene reasons. Personalized jewelry cannot be returned or exchanged unless it arrives damaged, defective, or incorrect.
Which countries are the products delivered to?
Which countries are the products delivered to?
We currently deliver to the United Arab Emirates, Saudi Arabia, Qatar, Kuwait and Bahrain.
Orders are prepared with care and shipped internationally with tracking.
How much does the shipping cost?
How much does the shipping cost?
Shipping costs vary depending on your destination country and are automatically calculated and displayed at checkout before payment.
Which shipping methods do you offer?
Which shipping methods do you offer?
We use reliable international express shipping partners. Available shipping options and estimated delivery times are shown at checkout based on your destination.
HOW LONG DOES DELIVERY TAKE?
HOW LONG DOES DELIVERY TAKE?
Most orders are prepared within 1–3 business days. Estimated shipping times depend on your destination and the shipping service selected.
You will receive tracking information once your order has been shipped.
WILL I HAVE TO PAY CUSTOMS OR IMPORT DUTIES?
WILL I HAVE TO PAY CUSTOMS OR IMPORT DUTIES?
Depending on your destination, your order may be subject to customs duties, import taxes, VAT or clearance fees.
Unless otherwise stated at checkout, these charges are not included in the product price and are the customer's responsibility.
HOW CAN I RETURN AN ITEM?
HOW CAN I RETURN AN ITEM?
ou can request a return within 14 days of receiving your order.
Please contact us before sending anything back. Once your return is approved, we will send you the return address and instructions by email.
Return shipping costs are the customer's responsibility for change-of-mind returns. Earrings and personalized jewelry cannot be returned or exchanged unless defective, damaged or incorrect.
DO I NEED TO CREATE AN ACCOUNT TO ORDER?
DO I NEED TO CREATE AN ACCOUNT TO ORDER?
No. You can place your order without creating an account. Simply enter your contact and delivery details during checkout.
Do you save my bank details?
Do you save my bank details?
No. TurkStyleShop does not directly store your full card or bank details. Payments are securely processed through the payment methods available at checkout.
What types of credit cards do you accept?
What types of credit cards do you accept?
Available payment methods may vary depending on your country and will automatically be displayed at checkout.